Refund policy

At Koenigliving, we want you to be happy with your order. This policy explains when and how you can return an item, how refunds work, and which items may not be eligible for return.

By placing an order through https://koenigliving.com/, you agree to the terms below.

Our Return Window

You have 30 days from the date of delivery to request a return on eligible items.

To qualify for a return, the item must be:

  • Unused and unworn

  • In the same condition you received it

  • In its original packaging

  • Complete with all original accessories, manuals, tags, parts, and components

Returns must be approved before being sent back.

Do not return any item before receiving written approval from Koenigliving. Returns sent without approval may be refused, rejected, or returned to the sender at the customer’s expense.

How to Start a Return

To request a return, email maburgstore@gmail.com with your order number and the reason for the return.

If your return is approved, we will send you:

  • Written return approval

  • Return instructions

  • The correct return address

  • Any return reference number required

The item must be shipped back within 30 days of receiving approval.

Please use a secure, tracked shipping service and send us the tracking number within 24 hours of shipping the return.

Returns cannot be processed until the tracking information has been received and the parcel has arrived at the correct return address.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged on arrival, or incorrect.

Customers are also responsible for any customs duties, taxes, brokerage fees, import charges, or other costs related to returning an item.

Koenigliving is not responsible for returns that are lost, delayed, damaged, or delivered to the wrong address during return shipping, except where required by applicable law.

Depending on your location and the warehouse your order was shipped from, returns may need to be sent to a domestic or international return facility. The correct return address will be provided after your return has been approved.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is defective, damaged during shipping, or not what you ordered, contact us at maburgstore@gmail.com within 30 days of delivery. This reporting window does not limit rights you may have under applicable law.

Please include:

  • Your order number

  • Photos of the product

  • Photos of the packaging

  • Photos of the shipping label

  • A short description of the issue

If the claim is approved, we may offer a replacement, repair, refund, or another suitable solution, subject to applicable consumer rights.

If we require the item to be returned, Koenigliving will cover reasonable return shipping costs.

Lost or Missing Parcels

If tracking shows that your parcel was delivered but you cannot locate it, please first check with your local carrier, household members, neighbours, building reception, or mailroom.

If you still cannot locate the parcel, contact us at maburgstore@gmail.com and include your order number.

We will review the case with the carrier where possible.

Non-Returnable Items

The following items cannot be returned unless they arrive defective, damaged, incorrect, or return rights are required by applicable law:

  • Opened or used hygiene products

  • Personal care items

  • Used, washed, worn, or altered products

  • Custom-made or made-to-order items

  • Digital products or downloadable content

  • Gift cards

  • Food, flowers, plants, or perishable goods

  • Hazardous materials, flammable liquids, or gases

  • Clearance, sale, discounted, or final-sale items

Some product pages may include additional return conditions for hygiene or product-specific reasons.

Hygiene Items

For hygiene reasons, certain products can only be returned if they are unopened, unused, and still in their original sealed packaging.

Opened, used, washed, worn, or unsealed hygiene items cannot be returned or refunded unless they are defective, damaged, incorrect, or a return or refund is required by applicable law.

Refunds

Once your return has arrived, it will be inspected.

Refund approval depends on the item meeting the return conditions in this policy, subject to applicable consumer rights.

During inspection, we check that the item:

  • Has not been used, worn, washed, damaged, or altered

  • Includes all original accessories, parts, and components

  • Is returned in its original packaging

  • Is in resalable condition, unless the item was defective or incorrect

If an item is returned used, damaged, altered, incomplete, missing packaging, or missing accessories, Koenigliving may deny the refund, issue a partial refund, or return the item to the customer at the customer’s expense, where permitted by applicable law.

Approved refunds are issued to the original payment method within 10 business days after inspection, or sooner where required by applicable law.

Your bank or payment provider may take additional time to show the refund in your account.

Restocking Fee

Approved change-of-mind returns may be subject to a 15% restocking fee.

This fee may be deducted from the refund amount to cover inspection, handling, and restocking costs.

The restocking fee does not apply to items confirmed to be defective, damaged on arrival, incorrectly supplied by Koenigliving, or where prohibited by applicable law.

Non-Refundable Costs

The following charges are non-refundable unless required by applicable law:

  • Original shipping charges

  • Express shipping

  • Priority processing

  • Customs duties

  • Taxes

  • Brokerage fees

  • Optional checkout tips

  • Additional service fees selected at checkout

Exchanges

We do not guarantee direct exchanges.

If you need a different size, color, or product variant, contact us at maburgstore@gmail.com within 30 days of delivery.

Depending on the product and stock availability, we may offer one of the following options:

  • A return and new order

  • A replacement item

  • A store credit or exchange voucher

  • Another suitable solution approved by our support team

Any exchange option is subject to product availability and return eligibility.

Damaged, defective, or incorrectly supplied items are handled under the damaged or incorrect items section of this policy.

Return Approval and Reserved Rights

Once a return has been approved, the item must be shipped within 30 days of approval.

Unless otherwise agreed in writing, the returned parcel must arrive at our designated return facility within 10 days of being shipped.

If carrier delays may prevent your return from arriving within this period, contact us promptly with your tracking details so we can review the situation.

Returns received after this period may be refused and may no longer qualify for a refund, except where required by applicable law.

Parcels shipped without written approval, to the wrong return address, or without valid tracking may be refused, rejected, or become ineligible for a refund, where permitted by applicable law.

Koenigliving reserves the right to refuse any return that does not comply with this policy, subject to applicable consumer rights.

Suspected abuse, fraudulent returns, unwarranted chargebacks, or misuse of our return process may be investigated and reported to the relevant payment provider or authorities where appropriate. This does not limit your right to raise a legitimate payment dispute or exercise your consumer rights.

Consumer Rights

Nothing in this policy limits any consumer rights that cannot be excluded under applicable laws in the United States or other countries where we sell our products.

Where mandatory local consumer laws provide additional rights or conflict with this policy, those laws take precedence.

Return Address

The return address will be provided after your return has been approved.

Do not send returns to any address listed on the parcel, website, or invoice unless we have confirmed it in writing.

Contact & Business Information

If you have any questions about returns or refunds, please contact us and include your order number.

Koenigliving
Trade name: Koenigliving
Website: https://koenigliving.com/
Trade number: 79710109
Email: maburgstore@gmail.com
Phone & SMS: (479) 337-8044
Customer Care Hours: 24/7 Email Support